Return Policy

Order cancellation

- You have the right to cancel your order for any reason with us within 7 (seven) days of receiving the product(s) at no additional cost by sending us your written withdrawal notice or email to infosc@brascojewelry.com. Your withdrawal notice, email should include your name, address, description of the product(s) which you would like to return and the invoice number. The cancellation period will expire 7 (seven) days from the day after the day on which you acquire physical possession of the last of the goods.

Return/Exchange policy

We want you to be delighted with your jewelry and therefore if you are not completely satisfied with your purchase, we are happy to offer an exchange or refund for returned goods, subject to the following terms:

- You have 7 (seven) days to return/exchange the product(s). We assume no liability if the product(s) is damaged or lost in transit, therefore we highly recommend that you use secure shipping services such as FedEx, DHL, UPS or similar to return the product(s) to us. If you wish to exchange your jewelry, please, specify on your email the Size/Reference/Description you wish to exchange for.

- You will be required to cover all direct costs of returning the product(s) to us. Should you choose to cancel your order and withdraw from the sale agreement, we will refund the full price of the returned product(s).

- We will respond to you within 10 (ten) business days from receipt of your signed withdraw notice. We will refund your payment within 14 (fourteen) business days from receipt of your withdrawal notice, if we have received the returned product(s) by that time. We assume no liability if the product(s) is damaged or lost in transit, therefore it is in your best interest to keep your shipping documents.

- If you fail to return the product(s) to us, we may charge you for the costs incurred in collecting them from you.

- The product(s) should be returned in the same condition in which you received them. We may only accept changes to the condition of the product(s) if such changes are result of using the product(s) in a manner necessary to check its functionality and/or characteristics. To avoid us having to reclaim the product(s) or its value, ensure that you pack the product(s) securely and return it to us, preferably by the FedEx, DHL or UPS secure shipping. You may be requested to pay the amount by which the value of the product(s) has decreased as a result of any other deterioration of the product’s condition.

Force major

“Brasco Jewelry Designers LLC” shall not be bind by any contractual obligation and shall not be obliged to pay any indemnification in the event of force major events preventing “Brasco Jewelry Designers LLC” from fulfilling its obligations under these Terms and Conditions of Sale, including but not limited to insurrections, social disorders, telephone and internet breakdowns or damages to internet security and functionality, strikes and impossibility for Bea Italy to purchase the materials and Products from third parties.